Our AI-powered platform analyzes call center interactions to improve customer experience, agent performance, and business outcomes. Get deeper insights from every conversation.
Automatically identify the primary purpose of customer calls with high accuracy.
Track customer emotions throughout the conversation to identify satisfaction levels and pain points.
Evaluate agent performance with detailed scorecards based on conversation quality metrics.
Convert audio conversations to text with high accuracy, supporting multiple languages and accents.
Automatically detect and redact personally identifiable information to maintain customer privacy.
Generate concise summaries of lengthy conversations to quickly understand key points.
Analyze calls within seconds of upload for immediate insights and action.
End-to-end encryption and compliance with major regulations including GDPR and HIPAA.